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Privacy Policy

By using our website, you agree to the terms of this Privacy Policy. If you do not agree with the policy, please refrain from using our services.

Information We Collect

We may collect the following types of information when you visit our website or make a purchase:

  • Personal Information: Name, email address, shipping address, phone number, and payment information.

  • Account Information: Username and password if you create an account with us.

  • Order Information: Details about the products you purchase and your transaction history.

  • Browsing Information: IP address, browser type, device information, pages viewed, and other usage details.

In compliance with Indian law, we also identify certain data as Sensitive Personal Data or Information (SPDI), which includes:

  • Passwords

  • Financial information such as credit card, debit card, or other payment details

  • Physical, physiological, and mental health condition (if applicable)

  • Sexual orientation (if applicable)

  • Medical records and history (if applicable)

  • Biometric information (if applicable)

Purpose of Collection and Use of Your Information

We may use your information for the following purposes:

  • Order Processing: To process your orders, manage your payments, and deliver your products.

  • Customer Support: To provide assistance, respond to your inquiries, and resolve issues.

  • Marketing: To send you promotional materials, newsletters, and special offers if you opt in to receive them.

  • Personalization: To tailor your shopping experience and recommend products that may interest you.

  • Website Improvement: To monitor and analyze website usage and improve the quality of our services.

  • Legal Compliance: To comply with our legal obligations under Indian law.

We will not collect any sensitive personal data without your explicit consent, except where it is required by law.

Disclosure of Your Information

We will not disclose your personal information to third parties except as described in this policy:

  • Service Providers: We may share your information with third-party vendors who assist us with payment processing, shipping, marketing, and website hosting. These providers have access to the information they need to perform their services but are obligated to protect your data.

  • Legal Compliance: We may disclose your information if required by law, in response to a legal request, or to enforce our terms and conditions.

  • Business Transfers: If edgx is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owners as part of the transaction.

If we share your sensitive personal data with third parties, we will ensure that they adhere to the same level of security and confidentiality as we do.

Security Practices and Procedures

We take appropriate security measures, as required by Indian law, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits.

In compliance with Indian law, we have implemented Reasonable Security Practices and Procedures that are aligned with the international standard ISO/IEC 27001 on "Information Technology - Security Techniques - Information Security Management System" to ensure your data is adequately protected.

Retention of Information

Your personal information will be retained for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

Your Rights

Under Indian law, you have the following rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we hold about you and request corrections if necessary.

  • Withdrawal of Consent: You can withdraw your consent to the processing of your sensitive personal data at any time by contacting us, subject to our legal obligations.

  • Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or contacting us directly.

  • Account Deletion: You may request that we delete your account and personal information, subject to any legal obligations to retain certain data.

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites that are not controlled by us. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website with a revised effective date.

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